How do I raise the word import image size in confluence cloud?

[Daniel Park]

I tried to increase the image size for word document imports, I tried to follow the instructions here: https://confluence.atlassian.com/confkb/how-to-raise-the-image-size-limit-within-confluence-to-allow-larger-images-in-word-imports-424314122.html except I cannot find the menus it's talking about. 

I have not systematically checked every menu, but I cannot find how to change it. 

Its to avoid the below error message

[Nathaniel Elliott]

We are having the same issue on our cloud instance. And, I haven't been able to find a fix. What is the fix for this issue? 

[Shannon S]

Daniel,

The article you found is for Confluence Server, and so I don't believe it's possible to change the limit in Confluence Cloud.

Are there even images on that document that are that large? It seems a bit high, so I suspect it might be one of these bugs:

• CONFCLOUD-56714 Error when importing word document to Confluence with "Import failed! word.import.error.image.size" message
• CONFCLOUD-53541 Import Word Document Fails Intermittently

Can you tell me, is the file format you're importing .docx? If you were to change to .doc, will it import?

Shannon

[Roei Soudai]

Hi, why we need to convert files to doc? we are already in 2020 and DocX was released in 2007.

[Shannon S]

Hi Roei,

There is no need to convert .docx files to .doc. You can import .docx files directly into Confluence.

Daniel was reporting an issue with importing Word documents into Confluence. I asked Daniel to test converting from .docx to .doc as a troubleshooting step only.

If you are having an issue importing .docx files, I recommend that you raise a support ticket or create a new question on Community so we can help you out.

Regards,

Shannon