How to troubleshoot Confluence databases going offline?

[Drew.Morgan]

Hi community! We have some users reporting that they keep getting an error message when using their Confluence database. It keeps telling them that they are offline which blocks their ability to search and edit the large table. Is anyone else running into this? Or have any tips for how to troubleshoot this?

[Dmitrijus Bozko]

Same issue- it's seems to be a prevalent bug.

[Bert van Dijk _TMC_nl_]

Hi @Drew.Morgan ,

Could you please share some additional information? Do you maybe have a screenshot from the error message?

When does it happen? Is there a pattern to discover?

Kind regards,

Bert

[Adrian Martel]

I have the same issue. The error message is

It appears just a few seconds after trying to use a database and particularly when scrolling within it. The delay is making usage practically impossible right now.

[Adrian Martel]

And also there is a lot of this 

[Jennifer Filbert]

I have been experiencing this also. 

[Sussi Åström]

I am experiencing the same issue - and it's frustrating when trying to get work done.

[Bert van Dijk _TMC_nl_]

Hi @Drew.Morgan , @Dmitrijus Bozko , @Sussi Åström , @Jennifer Filbert , @Adrian Martel ,

If you all experiencing this issue, please contact Atlassian support.

https://support.atlassian.com/

[Jennifer Filbert]

I submitted a ticket on Friday to let them know.

[Sussi Åström]

Great, thank you @Jennifer Filbert ,

Have you had a response from them?

[Jennifer Filbert]

CONFCLOUD-79864: Confluence database shows an offline message 

They sent me a link to this ticket. According to the comments, the issue is fixed.

[Sussi Åström]

Thanx @Jennifer Filbert