I don't see slack integration in my Confluence Cloud pages - how to enable it?

[Matvey Kazakov]

This page tells that Slack Integration is enabled by default: https://confluence.atlassian.com/confcloud/confluence-cloud-for-slack-956709523.html but I don't see menu items mentioned on this page. How to enable them?

Also I don't see Slack in System Add-ons on my cloud instance.

[Nágila Marques · Accepted solution]

Hi Matvey, 

In order to connect Slack to a space in Confluence, you'll need to first access the space > Click on Space Settings > Integrations > Slack notifications tab

You'll see the integration is already on, however it will be necessary to connect your Slack workspace to Confluence's space by clicking on Add subscription. From there, you can select the Slack workspace and channel you'd like to receive the notifications at. 

Let me know if it worked. 

[Cody Herb]

We are also having issues with this. There is no Slack Notifications Tab, nor is there an Add subscription... Am i completely blind, or just missing this? - Also yes i'm an Admin.

[Nágila Marques]

Hi Cody, 

Can you confirm if you have Confluence Cloud or server? Thank you!

[Cody Herb]

Can confirm Confluence Cloud, 

[Nágila Marques]

Hi Cody, 

In order to further troubleshoot the issue, we strongly suggest you open a support ticket with our team. You can contact them here: https://support.atlassian.com/contact/

Please add the following details to the ticket to speed up the process:

1. Slack workspace URL
2. Confluence Cloud URL  

Thank you!

[Cody Herb]

Thanks for trying Nagila,

I actually already have a ticket in with them, that hasn't had a response yet. So i thought i'd see if anyone already knew anything from the Community. If i ever get an answer, i'll respond back here with the resolution.

[Nágila Marques]

Hi Cody, 

I investigated the issue further and identified that some customers still didn't get the Slack integration option in the instance because it is still being rolled out. All customers should get it by the end of the day. 

[Cody Herb]

Ahhh! Well there ya go, that makes sense then. I guess i'll just check it out after the weekend.

Thanks a bunch!

[Matvey Kazakov]

Nagila, thanks a lot!

Now I see Slack Integration and it works well.

[Nágila Marques]

Awesome, Matvey! Glad the integration is now working. 

[Diego Santana]

I cannot see the slack integration tab either, it has been more than a year from this post, I wonder what's going on

[Matvey Kazakov]

Still works for me. Slack notifications about Confluence changes appear almost instantly. I still see Slack integration tab in my Space Settings. No issues at all.

[Tomas "tomis" Netrval]

Hi, I am trying to set slack notification also but receiving an error. Could you help what to do?

[Radosław Jaszczak]

Having the exact same error as @Tomas "tomis" Netrval . I would love some help

[Jürgen Telkmann]

Is there a solution for @Tomas "tomis" Netrval error already? I have that problem, too!

Slack notifications are working already for other spaces in our company... Only, the space where we want to have Slack notifications has limited access to a certain group of people. May that is the issue? It works only for open spaces with no access limitations?

Thanks for your help!

[Jillian Ketterer]

I am also experiencing this error.