Inability to Suspend User Access After Update

[Joanna Warmuzek]

Hello,
after the latest Confluence update, I'm unable to suspend user access, even though no roles have been changed.

What could be the reason for this, and how can I be granted a role to regain this capability?

[Joanna Warmuzek]

Hi @Septa Cahyadiputra 

Thank you for your response.

I have the "User Access" role, but I still can't suspend user access in Confluence, so it seems this action might require the "Organization Admin" role instead. Could you please confirm if that's the case?

Also, is there perhaps a specific link or section where users can be deactivated with just the "User Access" role?

Best regards,
Joanna

[Septa Cahyadiputra]

Hi @Joanna Warmuzek

Judging from this documentation, you should have this capability if you are an "Organization Admin" or "User Access" role:

https://support.atlassian.com/user-management/docs/remove-or-suspend-a-user/#Suspend-access

In order to clarify your issue, could you access the admin.atlassian.com and confirm the current privilege that you have?

regards,
Septa Cahyadiputra