Knowledge base alerts

[Ionut]

Hi guys,

I'm creating a Knowledge base and I want to create an alert system for it. This space will contain department process related informations for agents. 

Let's say that one of my (Telecom operator) antenna is broken and I want to inform the agents to be prepared for the customers to call. I want to create an alert on the space and once it's created to send a notification to all of the agents.

I could use Jira tickets for this obviously but I'm curious if there's a much friendly way to do it. There are 35 agents in the team and it'll be a hard work to put all of them manually in "Watchers" on a Jira ticket.

P.S. An issue is ecountered every 2/3 days.

Thanks in advance,

Ionut

[JimmyVanAU · Accepted solution]

Hi @Ionut ,

Can we spin this another way? As an author, you want to notify the team of new alerts/articles.

Some questions:

1. Are all agents licensed Confluence users?
2. If all agents are Confluence users, can you make them watch the space? This time every time a new article is updated, they'll get an email.
3. Alternatively, you can publish a blog post (either with the article content, or linking to the KB article/page), and the team should also receive alerts if they're watching blog posts.

Those are my thoughts for now.

[Riya Ray · Accepted solution]

Hi @Ionut

I agree with @JimmyVanAU suggestions.

Additionally, you can also add all the users (agents) on the space. This will ensure that a notification email is sent out to all the added users whenever any update/ change is made on the space. 

Hope this helps!

[Ionut]

@JimmyVanAU @Riya Ray Thank you both. The Blog idea + agents added on space worked for me.

Thanks,

Ionut