Not able to share confluence with external user

[Uttkarsh]

we are using Atlassian cloud and we are using confluence as our documentation. we want to share the document with an external user. the user is getting a notification on his email id, however, while trying to have a look at documentation he sees this error.

"can not read document >>Your email address smikhlevskiy@yandex.ua doesn't have access to adventgrp.atlassian.net

We've all got more than one email address these days - are you using the right one?

If you're certain you should have access with smikhlevskiy@yandex.ua, contact your administrator."

[CARLISLE · Accepted solution]

https://confluence.atlassian.com/confkb/how-to-give-non-confluence-users-access-to-a-space-779166002.html?_ga=2.107655810.1473983327.1549915021-419433093.1544530550

You could try it this way I believe as an anonymous user from outside the wall. If you want to build a customer facing KB, then that is a different story.

[Chris Cooke Old Street Apps]

Try External Share for Confluence.

This lets you:

• Share page attachments
• Set shared link expiration dates and times
• Protect links with passwords
• Manage existing shared links
• Email unique shared links from inside the app
• Customise your email messages
• Give external users the ability to add comments to pages (no extra licenses required!)

[Chris Cooke Old Street Apps]

I'd recommend this blog about the benefits of using Confluence's new feature: Atlassian's Guest Users vs External Share for Confluence