Profile and visibility

[heba_ibrahim]

Hello Team,

 We had a client request to change our full names with the company domain, and while trying to do this, we encountered an error stating that this is completely managed by the admin and that the local IT didn't have access to the site as it is a client tool. Would you be able to support us with this?

[Marc - Devoteam · Accepted solution]

Hi @heba_ibrahim 

If an account is a managed account, then it seems you have SSO enabbled with the Atlassian instance.

If this is the case, it's probably linked with your companies Azure or Okta, this tool provides the full name

You need to find out who in your company manages the Atlassian Cloud instance (Jira, Confluence etc...), they can check this.

Here in community, most of us are Atlassian users like yourself, not (necessarily) employees of Atlassian. We don't have access to your environment.

This community is an open public forum.

Atlassian Support can be reached via https://support.atlassian.com/contact/

[heba_ibrahim]

thanks for your Support :) 

[Barbara Szczesniak]

@heba_ibrahim Trying to understand your setup—are you saying that the client has added you as users in their Confluence site and want you to change how your names are displayed there? In this case, you might need to find out the client's Admin to make the changes.

To locate the Confluence Admin:

1. Open Confluence.
2. Select the gear icon next to your profile picture to open the Confluence Administration page.
3. Under Atlassian administration in the sidebar, select Groups.
4. Locate the administrators group (for overall admins) or confluence admins group and select Show details to see a list of the Admins.

[heba_ibrahim]

the problem is that we don't know who is the admin. 

[marc -Collabello--Phase Locked-]

Hi @heba_ibrahim ,

The first step is to find out who is your Confluence admin. Contact them first.  If they can't solve the problem, contact Atlassian support.