Best practice for merging Confluence and Jira Sites of two organizations

[Jakob B_]

Hello Community, 

I'd be very happy about your advice on how best to approach the following scenario:

• Organization A has taken over Organization B.
• Both organiztaions rely heavily on Confluence Cloud and Jira Cloud for their daily business.
• The teams of both organizations will have to work together very closely. That's why we are planning to transfer the Atlassian products of B to A.

There is some technical documentation for the migration itself which seems to be feasible. But I have a feeling that, apart from the technical migration, there are many other things we should plan and be aware of before the migration. Will all spaces and projects be mixed up in one large list afterwards (so we have to find and implement kind of naming convention for each of them)? Will it be somehow possible to separate the user management of both organizations? Are there any obstacles like breaking links or anything not described in the documentation?

Just a few examples of questions spontaneously coming to my mind.... But more general: Can you probably recommend some Atlassian internal or external resource to support us with this project?

Thanks and best regards, 

Jakob

[Ste Wright]

Hi @Jakob B_ 

There's a whole range of things to consider when merging Cloud instances.

It's difficult to give you a definitive list as it can simply depend on the scenario - for example...

• Is the intent to merge the two instances (i.e remove one set of Jira/Confluence)?
• Will it be a lift/shift, or a phased migration?
• Will the users' email domains change? Are there Atlassian Access considerations?
• Are there duplicate Projects? Spaces?
• ...etc

---

Perhaps responding to your final question - internal/external resources for support - is the best approach.

I'd recommend checking out the Atlassian Cloud Migration Program as a first step - and seeking advice from:

• Atlassian: https://www.atlassian.com/migration/help
• Solution Partners: https://www.atlassian.com/migration/help/find-migration-partner

Solution Partners can provide hands-on support. You can also find local Partners via: https://partnerdirectory.atlassian.com/

Ste

[Jakob B_]

Hi Steven, 

thank you for reaching out. We have now chosen to give it a try and do the merge on our own by going through the documentation step by step. Atlassian Cloud Migration Manager support is not applicable for our showcase for some reason (number of users to low or something like that...) but we've arranged with the regular Jira and Confluence support team to be of assistance in case we can't get ahead on our own.

We've already successfully done the migration of oragnization B to A. This afternoon we will go ahead and move the Content which will surely be the more tricky part. Let's hope for the best! :)

[Ste Wright]

Good Luck with it :)

Ste

[Jakob B_]

Thank you! Unfortunately we had to give up. Atlassian recommends smaller teams do it on their own but this is really near to impossible. For example the migration of a test project failed because there are differences in the permissions scheme. Of course there are. The Atlassian DIY documentation might work for sites without any changes of the default settings on both sides. But this is really utopian.

*frustrated*