Confluence: Space Sync app problems

[Francesca]

Hello community,

i have tested successfully the app space sync (as space administrator) but other confluence users can't use this app even if they are space administrators.

The problem is that, when they try to go to the section app link, under the space setting, the app seems to not respond so they can't create new sync

Do you know solution for this problem?

Thanks a lot.

[Matthias Gaiser _K15t_ · Accepted solution]

Hi @Francesca

welcome to the Atlassian Community.

For that sort of problems I recommend to directly connect with the vendor’s support. Usually, they’re quite responsive and eager to help (having our support team in mind)

Are you talking about Ricksoft‘s Space Sync app? If yes, you can contact their support here.

Cheers,
Matthias

[Takafumi Ohtake -Ricksoft-]

Hi @Francesca

I'm Takafumi from Ricksoft, the app's vendor.
Sorry for the inconvenience.
Please feel free to create a ticket on our support site. And let us resolve the problem on the ticket.

Hi @Matthias Gaiser _K15t_

Thank you so much for introducing our support.

[Matthias Gaiser _K15t_]

@Takafumi Ohtake -Ricksoft- & @Francesca

if you figure out the solution, you still might want to share it here so that other people may be able to find it.

All the best for identifying & fixing the problem!

[Takafumi Ohtake -Ricksoft-]

The issue has been resolved soon.

The problem was related to her particular network.

[Una Dunne]

Hi @Francesca - Did you figure out your issue? I would love to understand how your experience with this app is going as im considering installing this for my team!