Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Export ServiceNow Knowledge base and import into Confluence

Sam Ayres
Sam Ayres
Contributor
February 14, 2022

I need to import a ServiceNow Knowledge base into Confluence. There are several export options on the ServiceNow side, but my import options seem somewhat limited on the Confluence side. I'd prefer to do this via XML, but I'm open to any method. Has anyone had any success with this process?

Answer
Watch
Like Be the first to like this
1670 views

1 answer

0 votes
Pramodh M
Pramodh M
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
February 14, 2022

Hi @Sam Ayres

Go with Word format. It's quick

For XML, you need to format the data Confluence Supports and it's only for Space and Atlassian team does not support on the same.

Thanks,
Pramodh

View More Comments
Sam Ayres
Sam Ayres
Contributor
February 16, 2022

It looks like Word imports are broken. I'm getting the error you see below with .doc and .docx

Screenshot 2022-02-16 4.24.16 PM.png

https://jira.atlassian.com/browse/CONFCLOUD-58350?attachmentViewMode=list

Like
Reply

Suggest an answer

Log in or Sign up to answer
Confluence
Confluence
TAGS
AUG Leaders

Atlassian Community Events

    See all events