Getting the "You must signup for OnDemand..." with a Cloud subscription

[Juan Porta]

Hello there, 

We're trying to install this plugin: https://marketplace.atlassian.com/plugins/com.servicerocket.confluence.salesforce/cloud/support

However, when we do, we get this error:  "You must signup for OnDemand before you can try an OnDemand Marketplace add-on. If you already have an OnDemand account please check that it is linked to your current username"

We have a Cloud subscription. Why are we getting that message? If we click on Subscribe now we get the same error.

[AnnWorley · Accepted solution]

Juan, the Atlassian ID that Marketplace has for you is most likely not a contact on the Cloud subscription. You can check https://my.atlassian.com to see if the Cloud subscription is under your account.

I ran into the same issue when I tried the links on the Marketplace page you linked. However, when I installed from my Cloud instance at cog wheel>Add-ons>Find new Add-ons, I was prompted to install the plugin. The steps are on this tab of the Marketplace page.

I look forward to hearing whether you can install the plugin from within the Confluence UI.

[Juan Porta]

Thanks for your response, Ann. The problem was that I was not an admin for that instance. The admin tried and it worked. 

[Juan Porta]

Nevertheless a better handling of that scenario would be ideal, so as a user I know what's the right thing to do / step to follow.

[David Stevenson]

Registered just so I can thank Ann for the above response.  I wasted a good hour trying to find a way to register for ondemand, almost got as far as spinning up a new trial instance of Jira in my increasingly frantic efforts to simply install a free addon.

Terrible user experience.

[Sarah Messer]

I've tried my.atlassian.com, but see nothing about a Cloud subscription for my company. Does that mean the subscription is _not_ under my account?  If that's the case, how do I find which admin has control of the company's Cloud account?

[Nic Brough -Adaptavist-]

Correct, if you can't see it, then you're not the buyer or named as one of the billing or technical leads.

Two routes - one is asking your admins, and the other is to raise a request with Cloud support - they'll privately be able to give you the names within your organisation.

[Sarah Messer]

Thank you

[Brittany Dunbar]

Hello,

I am an admin in our cloud instance, and I'm getting this same error. How do I resolve that? Thank you. 

[tomstoffer]

Hey, 

I am already admin for my instance as well and getting this error when trying to install draw.io #draw.io

[Michael Hemmerich]

Brittany & Tom, try not to install it from the market place, but like Ann said from your JIRA Cloud by Settings>Add-ons>Find new add-ons.

should be like:

YOURCOMPANYNAME.atlassian.net/plugins/servlet/upm/marketplace/featured