I'm trying to use the "getting started" tutorial, and I'm at an impasse

[Alison Frane]

Hello there Atlassian/Confluence Support Folks.

I am trying to do the tutorial on this page:

https://www.atlassian.com/software/confluence/guides/get-started/set-up#step-1

And I've gone and created a free account, as instructed at the top. It drops me into a situation where I can't do anything. The only option is "Software Project" and since we don't make software... I have no idea what I'm supposed to do with this. I tried making a "software project" hoping maybe I can pretend it's some other kind of project we might do, and I'm still pretty lost.

So I go back to the tutorial (which is incredibly hard to find, so I finally saved the URL), since this was what I was trying to do in the first place. So I did the first instruction: create yourself a free account. The first instruction is...

"From the home screen, select Create Space."

I'm in my free account, and there is no option to "Create Space" so this tutorial is... non-functional? It's a classic case of going to find support documentation, and it tells you to click some button, and that button does not exist. SUPER FRUSTRATING.

I'm just trying to evaluate Confluence to see if this is the system we want to migrate our company wiki into. I can't evaluate it without seeing how it works, what it's like to work with it, create pages in it, use it, and the whole concept is incredibly opaque, so I'm just trying to do a tutorial to get _something_ set up so I can mess around and see what it's like to use it.

And it's just a complete non-starter. I feel blocked at every turn. If this is what it's like to use Confluence, I can't figure out how, or why, anyone would, but clearly they do. Perhaps it's just completely the wrong product for us.

I would welcome ANY sort of help from a human on this, instead of pages which answer questions I can't even understand.

Oh, and I went to the "contact us" page, and selected things, and there's no "submit" or any field to describe one's question, so I'm completely at a dead end there as well. What are these fields for, if filling them out doesn't actually take you anywhere, and there's no way to send the information anywhere? I'm mystified.

https://support.atlassian.com/contact/?postauth=true#/

So here I am on the forum, trying to find actual answers from actual humans.

Thanks in advance for any help anyone can give

-Alison Frane

Looney Labs

PS: Here is more insight on what we are, and what we have that we're trying to migrate:

We are a six-person card game publisher. We don't make software. We currently have a wiki run on MediaWiki, and feel that we need some sort of upgrade.

The wiki we have is a complete jumble created by many people, some of whom have come and gone, over several decades, randomly building pages, trying to figure out how to use a wiki... but I have managed to categorize the _main_ types of useful pages into three categories:

Archival pages that just describe things we did, and how we did them: Event reports, weekly staff meeting notes, what stuff we took to a show, what marketing efforts we ran in a given year...

Instructional pages: How to enter an order, how to submit an expense report, what we offer in terms of prize support...

Directorial pages: Navigational categorization pages with lots of links to related things. like an Events page that holds links to both archival stuff (events we went to, what we brought, who went, important meetings, how much it cost that year) and also instructional pages (procedure and policy for event support requests, how to handle them, what to send, how to enter the order, how to document the interaction.)

We also have an online FAQ for our customers that holds a vast number of questions about how to play our games. That is currently hosted on WordPress, but I see that maybe such a thing could be hosted on Confluence?

We also use BaseCamp for project collaboration. HOWEVER, we're not looking to move to a different system, and yet Confluence seems to offer this, and, in fact, I'm having a hard time seeing how to do anything EXCEPT this thing we are not looking for.

[kuldeep Singh · Accepted solution]

@Alison Frane ,

Welcome to Atlassian Community !

As i have understand from your notes, you're trying to create a wiki space and you want to move previous wiki to here in Jira,

Site link for creating space : - https://www.atlassian.com/try/cloud/signup?bundle=confluence&edition=free

Atlassian knowledge base: - https://www.atlassian.com/software/confluence/guides/get-started/set-up

Confluence pricing : - https://www.atlassian.com/software/confluence/pricing

Hope this will answer your question.

Please let me know if you have any further issues.

Thanks.

[Alison Frane]

Hi Kuldeep,

Thanks for your responses! I am already aware of all of these pages. I figured out that part of my problem was that I had inadvertently created a Jira account instead of a Confluence account. I did then successfully ADD the Confluence account, and have had better success with the tutorial.

I also found a way to submit a question to support, requesting they removed the Jira components from our test account, but have gotten no answer.

Thanks for your help!

-Alison

[kuldeep Singh]

@Alison Frane ,

---

Hi Alison,

You can remove the Jira subscription from right side corner setting> billing> manage subscription > you can remove Jira software from this page.

Thanks.

[Alison Frane]

Hi Kuldeep,

I found the billing section, and, after poking around a bit, found where to turn off the Jira subscription.

Thank you so much!

Alison