Import jira into confluence database does not show

[Andreas Schwarz]

Hi,

We are facing an issue where we cannot insert Jira issues into a Confluence database. Although we can open the "Insert Jira issues" dialog, it fails to load any issues. However, it works perfectly fine when using a "site admin" account. Could this be a permissions issue? How can we identify the root cause and adjust the necessary settings?

Thanks,

Andreas

https://support.atlassian.com/confluence-cloud/docs/import-data-into-your-database/

[Joe Pitt]

The confluence user will only be able to see Jira issues they have permission to.

[Andreas Schwarz]

Yes, that's my assumption. The users themselves must have the rights to see the issues. Here we have the case that the user can see and edit the issue in Jira, but it does not appear in the Confluence database. In fact, nothing appears at all, as if there is no connection.