Is Confluence Cloud broken? Can't copy any page Friday March 18th, Urgent!

[Rex Pugh]

I try to copy a page and get this very informative error :)

[Rex Pugh]

received this from support

Isaac Spann commented:

Hi Rex,

My name is Isaac, it's nice to meet you today. I am on the Confluence Cloud Support Team. I'll be digging into this today!

I understand that you are having issues with copying pages. Currently, we are having an known issue where this is not working for multiple users. We have raised an internal issue to bring together multiple teams to investigate this. Currently this is an on going process as we were just made aware. We are tracking the request through the below bug: CONFCLOUD 73735

I recommend that you watch the bug. So you are notified when our Development Team makes any updates to this bug.

Currently, I don't have much of an update on this. However, once we do have more information it'll be provided through the bug. Please let me know if you have any questions about this!

Just a heads-up that we're changing this ticket's priority to Level 3, since it better fits our support offerings
Please let us know if you have any questions regarding this change.

[Ste Wright]

Hi @Rex Pugh 

I tried this on my instance, and Copy Page worked fine. As first steps, I'd suggest...

• Checking if you can create a page normally - in case it's a permissions issue. You do need the Add pages permission to copy a page - see more details on this page.
• Trying in a different Confluence Space
• Trying on a different instance, if you have one (such as a Sandbox instance)
• Trying on a separate browser
• Asking other site users to try and see what happens

If it's consistently not working, or the reason for an inconsistency isn't clear, I'd suggest contacting Atlassian via https://support.atlassian.com/

Ste

[Rex Pugh]

It is working fine this morning..... I didn't change anything nor try anything different.... 

[Ste Wright]

Hi @Rex Pugh 

Great to hear!

Could have also been related to an incident on March 19th - see: https://confluence.status.atlassian.com/#past-incidents

Ste

[Kathi Antonson]

Did you get it working?

I am also having an issue and cannot connect to the server for our space.

[Rex Pugh]

works fine this morning... I guest the cloud needed some sleep :)