Is there a fee for enabling Atlassian Intelligence on Standard Plan Products?

Michael
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 14, 2023

I'm seeing more and more prompts to enable Atlassian Intelligence. The option is available to our products.

However what I am not clear on is whether there is a costs to using Atlassian Intelligence. We are currently on a Standard Plan (for all products).

Does anyone know for sure?

 

Thanks, Michael.

3 answers

1 accepted

6 votes
Answer accepted
Svenja Lorenzen
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 14, 2023

Hi @Michael,

according to Atlassian, there will be a mix of free and paid capabilities. All capabilities will be free for early access customers who are granted access from the waitlist until the product general availability is announced.

The virtual agent for Jira Service Management will be included for no extra cost in Premium and Enterprise plans (subject to usage limits).

 

I found this information here: https://www.atlassian.com/software/artificial-intelligence

 

Best,
Svenja

Cortlandt Wilson
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 11, 2024

The link about does not say what service plan is required.
I "activated" AI on my standard plan based on a link sent me on a email by Atlassian.  Nothing I saw told me that a Premium plan was required.   All I got on my standard plan pages  were new links that did nothing but tell me I needed  Premium plan to use them.
Very misleading.

Like # people like this
Mark Topping
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 8, 2024

Indeed. This is the only official confirmation I could find: https://www.atlassian.com/software/jira/pricing

image.png

Like Tiago Cardoso likes this
Tiago Cardoso
Contributor
March 9, 2024

Very misleading indeed. Until there's a CLEAR cost statement, it's hard for serious companies to take this as more than an MVP. 

Like # people like this
0 votes
Cortlandt Wilson
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 11, 2024
  • "However what I am not clear on is whether there is a costs to using Atlassian Intelligence. We are currently on a Standard Plan (for all products).
    Does anyone know for sure?"

The answer marked "Answer Accepted" sends us to another page.
Way at the bottom of this long page you find:
"Intelligence is available to Premium and Enterprise customers."

You can "activate" AI on standard plans but all you get are new buttons that lead you to prompts to buy the premium plan.  

 

 

0 votes
Linda Korpås
Contributor
December 14, 2023

Hi Michael, I now have the same question as you had and I still don't understand if there is a cost involved (now when it is generally available). Have you been able to find out? 

We have premium account on Jira Software and Standard account on Service desk and Confluence. 

And if there is a cost attached, do you know where the exact cost can be found? Can this be seen after I have activated it maybe? 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events