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Jira and Confluence Access Issue

Ann Farrant
Nicole January 13, 2020

Hi

 

I granted a new user a licence to Jira and Confluence and sent them an invite to two service desks.  The user received the invite and accepted it and set up 2FA.  Jira is showing Invitation Pending and the user can only gain access to the portal not to either of the two Service Desks to view/answer tickets?

 

Any ideas please?

 

Thank you.

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Cristian Ionescu
Cristian Ionescu
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January 13, 2020

Hi,

Please add them to jira-servicedesk-users Group and then retry.

Also put them in the Service Desk Project-> Settings->People and add them as Service Desk Team.

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Ann Farrant
Nicole January 13, 2020

Hello

 

Thanks for your response.  I have done both of those things and they still do not have access.

 

Its strange as its says pending invitation but she has accepted that and I don't seem to have set her up any differently from anyone else.

 

Thanks for your help.

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Cristian Ionescu
Cristian Ionescu
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January 13, 2020

Please verify the email adress again. Also you can delete the user, refresh the intance and then send it again.

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Ann Farrant
Nicole January 13, 2020

Hello

 

I have verified email address, deleted user and added again.

 

I will raise a ticket with Atlassian.

 

Thanks

Ann

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