Jira issue numbers no longer displaying in confluence

[Melanie Whyte]

Previously when we cave created Jira issues from tables in confluence, the corresponding Jira ticket number, link and state would display in the table (see attachment).  Now when we create issues this no longer happens? The tickets are created but they dont display in confluence. 

We are creating issues in the same way as before, I cant find anything in the settings that would affect this?

Does anyone know why this would be happening?

Thanks

Melanie

[Ismael Jimoh · Accepted solution]

Hi @Melanie Whyte ,

With the above request, it would be easiest to troubleshoot it if we had logs because then we could check if there are any errors but as you seem to be using Confluence Cloud, I would suggest raising a ticket directly with Atlassian on this topic.

On my Cloud instance, I could not replicate this and without logs, it would be hard to narrow down on the potential cause of this problem.

Hence please contact the Atlassian support directly here: https://support.atlassian.com/contact/

Regards.

[Melanie Whyte]

Hi Ismael,

I will do that now, thank you for taking the time to reply.

Thanks

Melanie