New confluence (cloud) editor doesn't work on our enterprise network.

MattD January 25, 2019

Only recently noticed because more people are using confluence, but neither blogs nor meeting notes work, both of these use the new editor.

You can create the document and update the title but you can't writing anything in the main body. This works on machines not connected to our corporate network, so anyone found they needed to beg corporate security to open something for this thing to work or had to beg enterprise IT to tweak something in citrix desktop/windows server?

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Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 28, 2019

Hi Matthew,

You'll want to confirm that the IP ranges and domains used for Cloud are all open on your network.

Once you can confirm these ranges and domains are open, you can test the feature again. You may need to use Developer Tools in your browser to see if there are any other parts of Cloud that your network is blocking.

Regards,

Shannon

MattD January 28, 2019

Thanks, I'll try and get someone in the ivory tower to check the filters.

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Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 28, 2019

Thank you for the update, Matthew! Good luck, and let me know if they have any questions for us!

Shannon

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