Trying to create tickets from confluence, ( taking long time to create ticket)

siva
Contributor
October 25, 2020

Trying to create tickets from confluence, ( taking long time to create ticket)

 

When i try to create a ticket from confluence, after i select any text and click "Create"

shows "Getting required fields..." and take 15 min to get the field for creating the ticket.

 

any suggestions where to start root cause analysis ?

2 answers

0 votes
William Tanner
Contributor
August 6, 2021

I see Atlassian identified this as a bug and fixed it with release of Confluence 7.12:

 

[CONFSERVER-59691] JavaScript `Syntax error, unrecognized expression: option[value='-1'` when creating Jira issue - Create and track feature requests for Atlassian products.

We will upgrade and hopefully all will be fine.

0 votes
William Tanner
Contributor
August 5, 2021

Hello @siva ,

It's been a while since you posted this, but did you ever find a solution?  We are experiencing the exact same behavior, except the "Getting required fields..." never stops.

siva
Contributor
August 5, 2021

@William Tanner 

From what i remember after the upgrade of jira and few tweaks later it was resolved.
( didnt find the core error)

William Tanner
Contributor
August 6, 2021

Thanks for the reply.  We are running some pretty new versions in Confluence and Jira, so I am not sure why it is coming up now.

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