Unable to add Slack subscription

[Wesley Wen]

Hi,

I'm excited about the new Slack integration for Confluence, and giving it a try on our cloud instance. However, it's failed to add subscription for Space and given page.

It displays a Slack error dialog and says Something went wrong while creating subscription. Please try again later or contact support. Error ID:...

Anyone met this issue?

Thanks,
Wesley

[Caroline Bartle]

Hi Wesley, I'm sorry you're encountering an issue with creating subscriptions.

In order to further troubleshoot the issue, can you please raise a support ticket here?: https://support.atlassian.com/contact/

Please add the following details to the ticket:

1. Slack workspace URL
2. Confluence Cloud URL  

[Wesley Wen]

Hi Caroline,

Yes, I created a support issue and worked with atlassian team.

-wesley

[Bernd Anderer]

@Wesley Wen: I just ran into that issue. Is your Slack channel set to private? The channel that causes the issue for me is set to private. Other channels seem to work fine.

[Wesley Wen]

Hi Bernd,

No, my target channel is public. I did not setup any private slack subscription yet. Anyway, I have the Atlassian support team to resolve my issue correctly.

[Bernd Anderer]

Thank you for your reply ... and good luck ;-)