Unable to create folder in our own personal space

[Abdullah Said]

i'm 100% sure this is a bug, i have all the permission, infact its my own personal space with only me as an admin, any workaround for this bug?, i have all the access as shown in the screenshot

[Sila Asya Varisli]

@Shannon S do you have a ticket to resolve this bug? We have the same issue in our organisation. Even tho all permissions are set and the folder configs are activated some users are not able to create a folder. 

[Shannon S]

Hello @Sila Asya Varisli,

Thank you for your reply. I followed up on Abdullah's support ticket from October. The problem at that time was due to a 3rd-party provider, and the issue has since been resolved.

If you're encountering a similar issue, you can raise a support ticket and we can have a look.

Thank you,

Shannon S | Atlassian Cloud Support

[Abdullah Said]

Hi @YY Brother  Sorry, it doesnt resolve the issue as the folder content already turned on by default

[Abdullah Said]

the comment reply button got stuck earlier, thats why i write it again here

[YY Brother]

Hi @Abdullah Said 

Welcome to our Community.

Creating folder in a personal space is feasible. Please check this permission

Hope it helps,

Thanks,

YY Bro

[Abdullah Said]

Nope it doesnt, i already set the content on by default, no changes made here

[YY Brother]

I can do it at my side. I didn't find any permission to control the Folder Creation. Maybe you need to ask Atlassian Support team:

[Abdullah Said]

@YY Brother this is the proof

[Abdullah Said]

@YY Brother i'm able to do it yesterday as well, i already sent a ticket but it might not be replied fast enough for today or even this week

[Abdullah Said]

the response from inspecting network when creating folder is also odd

[YY Brother]

So strange...

[Shannon S]

Hi @Abdullah Said,

Thanks for raising this question on Community! This question has been escalated to us in Atlassian Support.

I found the support ticket you logged, and see my colleague has escalated the problem to our development team.

I'll keep an eye on that ticket to follow its progress. I hope we can find a resolution for you soon!

Take care, and I hope you have a nice day.

Shannon S

Atlassian Community Support

[farah lawreview]

I encountered the same problem. I was able to create folders yesterday but now it won't let me. Same as in the screenshot given by Abdullah. please help me on this.

Thanks

[Abdullah Said]

i'm able to resolve my issue on this account but not the other, so i really recommend to reach out their ticket support, because it's impossible to solve it by yourself since this is internal issue on their end @farah lawreview