Where does the Confluence Cloud data reside?

[Martin Lindahl]

Hi!

Our team has decided to look for a new way to store and develop our documentation, and Confluence seems really promising so far. Now to the matter at hand, I've looked for help about where the Confluence data will be stored, and I can't seem to find where the data center behind our site is residing.

We have pressure to keep all of our information about our customers within the EU, and so far I've only seen that "It'll choose a data center close to you", but is there a way to confirm this? Or is there a way to manually decide where to store our data?

We''ll probably move to a standard cloud plan, as soon as this question has been sorted out, does that give us more options?

Best,

Martin

[Nic Brough -Adaptavist- · Accepted solution]

See https://www.atlassian.com/trust/reliability/infrastructure - it's based on where the majority of your users are active.  (Remember that you can ignore the outdated stuff on Privacy Shield on that page, as it's now irrelevant).  You can request to keep your location inside the EU I believe, as a support request/

[Martin Lindahl]

Thank you for your answer! The Privacy Shield stuff was really confusing me. I'll send a support request if we decide to move to Confluence permanently

[Kesha Thill]

Hi @Martin Lindahl ! Just an update, we recently announced that data residency will be included in our Standard and Premium cloud plans later this year, which includes the option to host your data in the EU. To learn more and sign up for updates, visit our page here. 

To see what else we're working (like additional geographies and functionality) related to data residency, visit our cloud roadmap here.

[Johnson Ip]

Can you confirm if Data residency is enabled for Australia? https://www.atlassian.com/software/data-residency kind of indicate that it is enabled but the roadmap https://www.atlassian.com/roadmap/cloud?category=dataManagement& still says it is in the works.

[Nic Brough -Adaptavist-]

See https://community.atlassian.com/t5/Atlassian-Cloud-Migration/Data-Residency-Comes-to-Australia-amp-Update-on-Data-Residency/ba-p/1825538