contributions macro - comments not counting correctly?

[Arne Vandenbussche]

I use the contributions macro as a form of leaderboard. I've included one for comments, with the space setting set to 'global'.

The list is only 4 users long, which can be correct but I have a coworker who also made a comment and is not included in this list.

Anyone can help?

[Arne Vandenbussche · Accepted solution]

This seems to be a known bug: [CONFCLOUD-78412] Using the contributors macro in large confluence spaces with over 250 pages causes inaccurate contribution tracking - Create and track feature requests for Atlassian products.

[Barbara Szczesniak]

That explains it then. At least you can stop banging your head on the keyboard now. 😀

[Barbara Szczesniak]

@Arne Vandenbussche Welcome to the Atlassian community!

I haven't used this macro myself, but my first thought is that maybe this is affected by whether the comment has been resolved or deleted. It doesn't say anything about this on the documentation page for the macro (https://support.atlassian.com/confluence-cloud/docs/insert-the-contributors-macro/), but you could easily test this out on a page.

Otherwise, maybe one of the other many parameters for the macro is set in such a way that it affects the output. For example, even though you've set the Spaces parameter to @global, maybe the Page Name or Labels parameter is not blank.

[Arne Vandenbussche]

Parameters:

• type = comments
• sort = count
• reverse sort = no
• max amount = 5
• anon = no
• show count = yes
• show last contribution = yes
• page name = blank
• labels = blank
• space(s) = @Global
• source = blank
• blog post date = blank
• hierarchy = blank
• show selected page = no
• not found message = blank

The comment in question is active and not set to archived, resolved or etc

[Barbara Szczesniak]

@Arne Vandenbussche I presume that max amount is the Maximum Number of Contributors parameter? Have you tried leaving this blank? 

My only other suggestion is to set the Spaces parameter to the Space that you know the user commented on or try @all instead of @global. Looking at the documentation, I'm not sure what the difference between these 2 options is, but maybe this would change your results.

[Arne Vandenbussche]

I tried leaving it blank, still not showing up. Also changed the parameter for space and the user is also not showing.

[Barbara Szczesniak]

The only other things I can think of:

• I don't know if it makes a difference if it's an inline comment or a comment at the end of the page; or if it's a straight comment or a reply to someone else's comment
• Does this user have a full license or are they a guest? I'm not sure if this makes any difference for this macro. 
• Can you ask the user to add a label to the page and then insert the macro with Contribution Type = labels to see if they show up there? This would help to narrow down whether it's somehow related to the comments feature or to the user.

As I said, I've never used this macro, but maybe someone else will jump in with more information.