Stuck loading when inserting Balsamiq element to confluence page

[srinath_srinivasan]

Hi, 

I am trying to insert a Balsamiq element into my confluence page but the pop up gets stuck loading. Even the cancel option won't work. I have to reload the webpage in order to get back to my Confluence page. Please help!

[Brendan Saricks]

Hey Srinath,

It may be best to reach out to us directly at support@balsamiq.com, but to start with the basics here, would you mind trying in a private browser window to see if the problem persists there?

If it does, sending us a screenshot of your javascript console may give us a hint as to what's happening here.

Really sorry for the trouble, my friend. We will do everything we can to get this sorted.