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Suddenly garbage characters appearing in texts - ”

Dee Elling
Dee Elling December 20, 2012

Our 3.5 instance just started inserting garbage characters in random places, including page texts and space footers.

Such as ”

Anyone see this before?

-Dee

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Daniel Borcherding
Daniel Borcherding
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December 20, 2012

Hello Dee,

It looks like the encoding on your database may have been switched up recently?

https://confluence.atlassian.com/display/DOC/Configuring+Database+Character+Encoding

Did you recently move to a new database arcetecture? Did you make any changes before you started seeing this issue?

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Dee Elling
Dee Elling December 26, 2012

The outsourced agency claims they used the Confluence API to update LDAP/SSO functionality and therefore did not touch the database. Are there API calls that would have changed the encoding?

-Dee

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Dee Elling
Dee Elling January 14, 2013

Found the culprit in some custom XML that had the wrong character encoding. Thanks for the pointer Daniel!

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Benn Ingersoll
Benn Ingersoll
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March 8, 2016

@Dee Elling - I know this was 3 years ago, but any chance you would be able to elaborate on where you had custom XML with the incorrect encoding on it?  We are still dealing with these Â characters and have exhausted a lot of paths trying to figure out what is wrong with our set-up.

 Any help would be greatly appreciated.  Thanks!

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