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Where is the Support Tools menu?

Efren Gonzalez
Efren Gonzalez March 20, 2016

This question is in reference to Atlassian Documentation: Troubleshooting Problems and Requesting Technical Support

Being a system-admin I am not able to see the Setup tools menu, to create a debug zip file.

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nursihah_amir
nursihah_amir March 20, 2016

Efrén,

If you are using Confluence Cloud, you do not need to create a support.zip. You can directly request for support with your SEN or hosted URL. We also appreciate detailed description on the issue you are facing. Letting us know steps to reproduce the issue would also be a big help! smile

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Efren Gonzalez
Efren Gonzalez March 20, 2016

Thanks Nursihah, I will add the URL then smile, all the rest is covered.

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