Recreating Deactivated Site

[Dusty Brossart]

Hello,

I have a free Confluence plan and I didn't log into it before it was deactivated. 

I'm trying to set up a new Confluence free subscription with the same site name, but it's saying it exists. It's been almost 4 months since the other was deactivated. 

Any ideas why I can't reuse the site name?

Also, I don't mind not getting my data back. 

Thanks,

-Dusty

[YY Brother]

Hi @Dusty 

Welcome to our Community.

I suggest you change the old site name and then reuse that name for the new site because the site name is unique in all Atlassian Platform.

Hope it helps you & Thanks,

YY哥

Atlassian Certified Expert

Atlassian Solution Consultant

Cloze Tech, China

[Dusty Brossart]

Hi @YY Brother 

Thank you for the quick response!

Unfortunately, I can't rename the old one because it doesn't exist anymore. Both my Jira and Confluence subscriptions deactivated due to inactivity in December. I can't find them anywhere within the org admin area. 

I can still login to admin.atlassian.com, but there are no products available. 

Maybe I'm missing something? 

Thanks,

-Dusty

[YY Brother]

Could you access this? If not, you may need to create a Support Ticket to Atlassian to release that old name and in the meanwhile, you could use a similar name to proceed your business. After the old name is available, you have the chance to change it to the old name.

[Dusty Brossart]

I don't see that section. I'm in the proper org, which is the only org I've created with my gmail account. I'm unsure on how to create a ticket with a free account. It only points me to the community. Thank you for your insight.