Redirection of JSM customers to the Knowledge-base home page when going to confluence root url

[Nicolas PR]

Hi,

I am migrating from server instances of JSM and Confluence to cloud, with access to both as private (agents and added jsm-customers only)

I have created a JSM project mapped with a knowledge base on Confluence (JSM and Confluence on Cloud). The customer has access to the direct URL of the knowledge base's home page, but when he goes to the Confluence root URL (https://mydomain.atlassian.net/wiki or https://mydomain.atlassian.net/wiki/spaces), Confluence asks them to write a message to the administrator (URL like: https://id.atlassian.com/join/user-access?resource=....).

I had this issue on the server instance, where the customer was redirected to a permission error page, and with JavaScript, I was able to select the first available space and redirect the customer to it, preventing an error page on an accessible resource.

On Confluence Cloud (no more JavaScript injection), how can I redirect the customer to an available space?

[Brant Schroeder · Accepted solution]

@Nicolas PR If they are logged into the JSM portal then they will be able to see the space.  If you would like to use the URL without them being logged in you would need to make the space public (anonymous access).  This is available on any paid plan.    https://support.atlassian.com/confluence-cloud/docs/set-up-public-access/ 

[Brant Schroeder]

@Nicolas PR Can you accept this answer to help others?