Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Setting the JSM Customer Request Type field from Confluence Automation

Steve Rhodes
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 6, 2025

Is there any way to set the JSM Customer Request Type field from Confluence Automation? The field does not show as an editable field. I can edit this field in Jira automation but not in Confluence it seems.

I want to create a JSM ticket and set the request type when someone deletes a space.

2 answers

1 accepted

1 vote
Answer accepted
Steve Rhodes
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 5, 2025

A workaround to my own request: Set a label on the issue creation in Confluence automation, and then in Jira automation whenever an issue is created in Jira with this label, change the Customer Request Type.

Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 5, 2025

@Steve Rhodes Thanks for sharing that is a great workaround.

0 votes
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 4, 2025

@Steve Rhodes I think the only way you would be able to accomplish this currently is to use the send web request action and create the Jira issue through the API.  I did not see an enhancement request so you might consider submitting this request to Atlassian to get it on their radar.

Suggest an answer

Log in or Sign up to answer
TAGS
atlassian, atlassian community events, ace, engineering, confluence feed, power of feed, atlassian ask me anything, atlassian confluence answers, ace rsvp, atlassian community events rsvp, atlassian magic

“How We Built This” ft. Atlassian Confluence Engineers

Meet the engineers who are making the Confluence magic happen at Atlassian ✨

RSVP now!
AUG Leaders

Upcoming Confluence Events