Some accented letters are not supported in .pdf

[Veronika Dvorska]

Hi, 

we´re writing in our knowledgebase in czech language. Writen text in pages are ok and correct - no problem with that. But if I want export some page in .pdf some letters are not supported. Why? Can I change somewhere in Confluence settings? 

Not supported letters when export page to .pdf: č, ď, ě, ň, ř, ť, ů

[Hana Kučerová · Accepted solution]

Hi @Veronika Dvorska ,

In Confluence administration -> Configuration -> PDF Export Language Support there's possibility to install the font for PDF export. For example verdana.ttf worked for me as it supports czech characters.

[Veronika Dvorska]

Hi @Hana Kučerová nice, it works! :)

Thank you

[Suvarna Gaikwad]

@Veronika Dvorska can you please try to open pdf with browser instead of any other application and let us know if letters are correct?

[Veronika Dvorska]

I´ve opened the page in 2 steps:

1) On the page → three dots → Export → Export to PDF

2) Space settings → Content Tools → Export → PDF → Custom export 

No difference, result is the same as I sent img not_supported_letters.jpg

I use browser chrome v. 93.0.4577.82 or edge v. 93.0.961.52. 

And for pdf Adobe Acrobat Reader v. 2021.007.20091

[Veronika Dvorska]

I´ve opened the page in 2 steps:

1) On the page → three dots → Export → Export to PDF

2) Space settings → Content Tools → Export → PDF → Custom export 

No difference, result is the same as I sent img not_supported_letters.jpg

I use browser chrome v. 93.0.4577.82 or edge v. 93.0.961.52. 

And for pdf Adobe Acrobat Reader v. 2021.007.20091

[Suvarna Gaikwad]

@Veronika Dvorska hey what I was trying to say that can you please open downloaded pdf in Chrome instead of using Adobe Acrobat Reader.

To open pdf in Chrome, URL would be something like file://<full path to file>/yourfile.pdf 

Or Right click on your file and click on Open With -> Google Chrome

Please let us know if it shows letters in required font.

[Veronika Dvorska]

I´ve tried what you advised but still these letters are missing. Helped install font that supports czech letters.

[Suvarna Gaikwad]

@Veronika Dvorska Thanks Veronika for confirmation!