Tasks report not showing current space pages

[Alessandro Casciaro]

Hello Team,

About two weeks ago, the Tasks report stopped working.

Adding the task report widget, I cannot select any pages under the current space.

[Shannon S · Accepted solution]

Hi @Alessandro Casciaro,

Thanks again for reaching out!

To summarize our findings on your support ticket, the reason the Task Report macro wasn't working is because the space was archived. Once you unarchived the space, the task reports were working again.

It was a pleasure to assist you.

Take care, and I hope you have a great rest of your week.

Shannon S | Atlassian Cloud Support 

[Shawn Doyle - ReleaseTEAM]

Hi @Alessandro Casciaro 

I tried to reproduce this, but sorry, it works on my instance. 

What does the space and page selector look like w/o typing in "Test Page"?

[Alessandro Casciaro]

We have two workspaces. Let's call them Space A and Space B.

This is the view of the selector without typing. The current Space is the Space A

Behavior:

• I can search for pages in Space B. If I type the name of a page in Space B, it will show up. The task report widget shows the proper tasks.
• If I select the entire Space B, the task report widget shows the proper tasks.
• I cannot search for pages in Space A (Current Workspace). If I type a page's name in Space A, it will not appear. 
• If I select the entire Space A, the task report widget does not work correctly, it's EMPTY

[Barbara Szczesniak]

@Alessandro Casciaro So have you tried leaving this field blank (it defaults to the current space) and selecting the Current space option in the dropdown list? Or did you type in the name of Space A? 

I can only think there is some issue where what you type in is not exactly the space name or page name.

The page related to the macro doesn't say whether you should start typing and then select the matching item in a list that pops up or how you enter a combination of spaces and pages. https://support.atlassian.com/confluence-cloud/docs/insert-the-task-report-macro/ 

[Alessandro Casciaro]

@Barbara Szczesniak I tried to leave it blank. Nothing is shown.

[Shawn Doyle - ReleaseTEAM]

To clarify, Space A is the Current Space, if you select Current Space, the gadget will use that space as its context to look for tasks.

Are you sure you are selecting Current Space, and do you have Tasks in that space?

[Alessandro Casciaro]

@Shawn Doyle - ReleaseTEAM: Yep, sure, I'm selecting the current workspace, and I have tons of tasks in it. It was working properly just 2 weeks ago. 

[Shawn Doyle - ReleaseTEAM]

I've hit the button here to have support take a look.

[Shannon S]

Hello @Alessandro Casciaro

Good afternoon, and welcome to Atlassian Community. I'm Shannon, with the Community Support team. Thanks for raising this issue, and thanks to @Shawn Doyle - ReleaseTEAM for escalating it to us.

I understand you aren't able to use the Task Report macro because it doesn't return any search results. I have a few questions for you:

1. Does this only occur with Space A, or have you been able to reproduce it in other spaces?
2. Are other users reporting the same?

It would help if I could take a look at your site, but you will need to ask your administrator to raise a support ticket and provide us with data access. Please ask them to raise a support ticket below:

https://support.atlassian.com/ 

Once they've done so, let me know, and I will look for the ticket and assign it to myself.

Thanks, and I look forward to hearing back from you!

Shannon S

Atlassian Cloud Support | Confluence Team

[Alessandro Casciaro]

Hello @Shannon S

Thanks for the reply. 

We opened a support ticket and provided the data access

These are the answers to your question:

1. This problem occurs only with Space A

2. All the users report the issue.

Thanks

[Shannon S]

Hi Alessandro,

Thanks for letting me know your team raised a ticket.

I wasn't able to find any support tickets under your site URL or with your email address.

Can you share the ticket number with me?

Thank you,

Shannon S

Atlassian Cloud Support

[Alessandro Casciaro]

@Shannon S  Can I share the ticket here in the chat or privately?

[Shannon S]

Hi @Alessandro Casciaro, 

It's not possible to chat here privately, I'm afraid.

You can share it here, it's not possible to open the ticket without access. If you are concerned about privacy, we can edit it out of your reply as soon as I see it.

Thank you,

Shannon S

[Shannon S]

Hi @Alessandro Casciaro,

My colleague just flagged your issue with me, so no need to share it now.

I'll follow up with you via the ticket.

Take care,

Shannon