Get product advice from experts

Ask a question →

Join a community group

Find a group →

Advance your career with learning paths

Take a free class →

Earn badges and rewards

Connect and share ideas at events

See the calendar →

Is there a way to link tickets based on text from summary field?

I'm trying to link tickets if they have the same number within their summary fields. I've tried automation for jira and scriptrunner (which I've been running into searchProvider issues when testing in the console. Any guidance is appreciated

2 answers

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

Post a new question

0 votes

Answer accepted

Hi @Seras - Welcome to the Atlassian Community!

What were the problems you were having with the Automation For Jira tool? Did you reach out to their support?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Reply

Thank you! I did reach out and got it resolved a little while ago.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like • Steven Mustari likes this

Great! Can you click on the Accept answer button in this email or on the web page to close this one out? Thanks!

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

0 votes

Is this all within the same project?
Are you wanting to retrospectively do this, or have a workflow function that will do this for you?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Reply

This is all within the same project. Within a workflow

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Hi @Seras , Can you please let me know the solution? I have been working on same requirement. It would be a grate help.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Recommended Learning For You

Level up your skills with Atlassian learning

Learning Path

Get the most out of Jira Service Management

Solve customer problems efficiently and deliver outstanding service experiences.

Learning Path

Adopt ITSM practices to deliver exceptional service

Become familiar with the principles and practices that drive ITSM. Then, learn how to configure and use Jira Service Management to implement them.

Atlassian Certified Associate

Jira Service Management Agent Essentials certification

Prove you know what's essential to providing efficient and resolution-focused service in Jira Service Management.

Was this helpful?

Thanks!

JSM News & Discussions

TAGS