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Field management - custom field - is not syncing with Jira

Theodore Gill
Theodore Gill April 23, 2024

We have setup a new custom field (Epic Owner) - added it in Field management - mapped field values (single dropdown list) - however, when we update the field in Jira Align it does not sync to Jira. 

We re-synced the configuration and ran Jira integration. 

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Steve Sauser
Steve Sauser
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 23, 2024

@Theodore Gill 

It will be extremely difficult to bring you a resolution to your issue in the Community Space.  It would be best for you to submit a Support Ticket (you can do this from within Jira Align Help)

In the Quick Links Section you will see a "Contact Support" which will take you to the portal to submit your issue so that the Support Teams can help you, they will need more detailed information than above, but they will be able to resolve your issue with you.  

 

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