Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Automation between Servicedesk and Jira Software_Linked issue

Vanessa Becker
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
August 23, 2021

Once I create a ticket on the Software backlog it creates a link on the Service desk ticket but notes the link under the comments section.

How do I change this so that the link actually reflects in the  correct field and not on the comments field? (i.e on the linked ticket field) ?

What rule criteria should I use as I am currently using the following:

 

 

 

Jira Automation_Linked issue2.jpgJira Automation_Linked issue.jpg

 

2 comments

Comment

Log in or Sign up to comment
Marcin Szymkowiak
Contributor
August 23, 2021

Use Link issues action.

 

link.png

Like # people like this
Marc Koppelaar
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
August 23, 2021

Yes, use the Link Issues action

Vanessa Becker
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
August 23, 2021

Thank you

TAGS
AUG Leaders

Atlassian Community Events