Project Summary for Jira Service Management

[#1]

Update 17 March 2025

You can now access two new charts on the project summary page. The Request types chart shows you how many open issues are in each of your project’s request types, and the Customer satisfaction graph helps you visualise your project’s average CSAT over the last 12 months. We’ve also made some other improvements: now, you can get the most up-to-date data at any time using the refresh button, and share the summary page with your team members by email.

Hello everyone! 👋

We’re excited to announce a new project summary page for Jira Service Management!

The project summary page gives you a dashboard-style overview of your project. You can use it to gain insights into your team’s workload and results, to help streamline the tracking and management of your work.

The summary page gives you an overview of key metrics across your project such as the number of work items completed, updated or created in the last 7 days, or due in the next 7 days. It also contains a number of charts and visualizations such as an overview of recent activity in your project, and summaries of issue status, priority, and work types.

Sound useful? You can enable it right now in the feature lab. Find out more about the feature lab.

In your service project, head to your Project settings, then select Features. On the Features page, look for the Feature lab heading and use the Project summary toggle to turn on the feature.

Using the summary page

To view the summary page once enabled, navigate to your service project, then select Summary in your project’s navigation.

Once you’ve enabled the project summary, you’ll see data as long as you have at least one assignee, and any number of work items in your project. The more people and requests in your project, the more insights you’ll be able to make use of.

Key Metrics

• Number of issues completed, updated, and created in the last 7 days.

• Number of issues due in the next 7 days.

Charts

1. Status overview - A snapshot of the status of your project, braking down how many issues are in each status.

2. Team workload - This chart shows the percentage of work held by each team member, to help monitor the capacity of your team.

3. Priority breakdown - An overview of how work is currently prioritised in your project, and how many issues are in each priority group.

4. Types of work - A breakdown of issues sorted by their issue type.

5. Recent activity - A list of recent changes to help you stay up to date with what's happening across the project.

What’s next?

Based on your feedback, we’ll be exploring more features in the coming months, including more key metrics and charts. 

As always, we’re looking forward to your feedback and are here to support you in making the most of Jira Service Management. Comment below if you have any questions about this feature and we'll be happy to answer them.

Best,

The Atlassian Team 💙

[Italo Lobato]

That's great! Thanks for sharing

I hope this could can be customized in the future (similar as we can do using gadgets in Jira Dashboards)

[Susan Waldrip]

@Megha, I love this! Thank you for implementing it AND for not making it the default when you open a project! 🥳

Just one question: Who can see this -- Jira admins, Project Admins, Agents?

[Ravina]

Thanks for sharing

[Dave Mathijs]

It would be nice to toggle/select between:

• Last 7 days / Current Week / Last Week
• Last 30 days / Current Month / Last Month
• Current Quarter / Last Quarter
• Current Year / Last Year

[Kristján Geir Mathiesen]

Nice, very nice indeed! Thank you, @Megha for posting this.

Like @Dave Mathijs mentioned, would be nice, in next iteration, to be able to configure custom or at least choose between different periods.

Takk!

[Dario Alarcón]

Very Nice new feature! 🙏🏻

I would like have a dashboard with the age of the open requests.

[Frederik Vindum]

This seems like a nice and useful feature. Please allow for us to configure the page elements.

[Nicolás Guzmán]

A very useful feature for teams @Megha .

It would also be interesting to have the ability to quickly generate "template" reports like these but with data from different projects. In other words, you would just need to select the projects you want to pull data from, and a dashboard like this would be automatically generated.

[Megha]

Hi all, sharing a recent update for this feature 😃 -

Update 17 March 2025

You can now access two new charts on the project summary page. The Request types chart shows you how many open issues are in each of your project’s request types, and the Customer satisfaction graph helps you visualise your project’s average CSAT over the last 12 months. We’ve also made some other improvements: now, you can get the most up-to-date data at any time using the refresh button, and share the summary page with your team members by email.

[Rune Rasmussen]

It would be very good to see what timeframes, or other conditions, every metric is counted against.
Examples from our largest JSM project:

573 Items were created in the last 7 days.
Are these Requests, Issues, or both?
It is possible to have an Issue without a Request Type selected, so it would be good if it was clear.

Status overview right, show 1793 Total Issues in various statuses.
1127 of them are in the Done status.
I'm guessing that the remaining 666 are all the "open" statuses.
What timeframe is the "Done" issues shown for? I'm guessing two weeks, based on the default setting from JSW boards, but it would be good if it was clear.