Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Articles
Jira Service Management
-
Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
-
Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
-
Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
-
UPDATE 4th March, 2025 After reviewing your feedback here and on JAC, we have decided to enable a global setting where you will be able to set the default behaviour for transition screen comments o...
-
Hey Community 👋 In the spirit of the holiday season, we have a very special gift for you: powerful new AI capabilities across Jira Service Management! Below we’ve rounded up a number of new, gener...
-
Hi Community! We are back again with another AMA session, this time with Senior Product Manager @Prithwish Basu We are inviting you to ask us anything about change management in Jira Service...
-
Hi everyone, We’ve been focusing a lot this year on providing you with more robust ways to restrict who has access to what in Jira Service Management. Now we’re excited to announce the ability to...
-
If you’re in London or Seeheim-Jugenheim this May, don’t miss the chance to connect with Atlassian’s Service Management team at two of Europe’s top Service Management events: SITS 25 and SERVIEW Summ...
-
This article started from a question about whether we could show fields on the Portal just for info. The original poster got the impression that having multiple forms on one request wasn’t really doa...
-
Hi Atlassian Community! 👋 We’re thrilled to announce that we’ve built a new integration with Workday! Now you can manage HR workflows, like employee onboarding and queries, without leaving Jira...
-
Hey all - last week I had a live study session for the ACP-420 Automations (full video embedded below). Automations are found across Jira, Jira Service Management, Jira Product Discovery, a...
-
Hello Community, We’re excited to announce that project admins can now unblock customers’ email addresses in Jira Service Management. A customer email address can automatically be added to a supp...
-
Summary: If you’ve set up your Jira Service Management project to receive requests from an email address, it may sometimes happen that your email requests are not processed as expected. These email r...
-
📣 Our next ITSM webinar is coming up on April 30! Join the live event to learn how to accelerate software time-to-market and deliver greater value to your customers. As every business is becoming ...
-
Thank you for attending our webinar on ‘AIOps in Jira Service Management’. We were truly encouraged by the enthusiasm and feedback you shared with us. We received a multitude of insightful questions ...
-
Atlassian Intelligence in Jira Service Management helps IT Operations teams speed up incident response by grouping alerts, finding resources, summarising conversations and generating post-i...
-
Sign for JSM Portal-only account SCIM EAP here Today we’re introducing SCIM (System for Cross-domain Identity Management) - a hotly requested feature off the back of SAML SSO. SCIM for...
-
Hi Atlassian Community! 👋 We’re thrilled to announce that we’ve built a new integration with Workato! The integration connects your enterprise stack with Jira Service Management, unlocking power...
-
Hi Community 👋 We’re excited to introduce new enhancements to Knowledge Base in Jira Service Management! Below we’ve rounded up several generally available (GA) features to supercharge yo...
-
Hello Community! 👋 We’re excited to announce that we’ve built a new integration with Okta! This integration makes it possible to create a connection between your automation rules and Okta, so now ...
-
Jira Service Management (JSM) is a powerful ITSM solution that helps organizations streamline service delivery. However, its true potential is unlocked when integrated with other Atlassian tools l...
-
We’re excited to share that you can now create automation-driven Playbooks for agents and responders in Jira Service Management, accessible directly from the issue view. Available for Jira...
-
📣 Update: Thanks for everyone that expressed interest in this program, we are no longer accepting signups, we will contact the sites that have signed up through the tickets, expect this to take a...
-
Hey all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by moving Opsgenie’s alert, on-call, and incident response features into ...
-
TL;DR Resolve Incidents faster with JSM ChatOps Slack application Hello Everyone, This post provides a quick walkthrough on how you can use Jira Service Management's ChatOps capabilities...
-
...pecific use case. These notifications can be sent to either public channels private channels or even direct messages in Slack. Who can configure it? Jira admins can set up Slack w...
-
Hi everyone - We're excited to share news of our latest webinar, "All About AIOps in Jira Service Management". AI for IT Operations is revolutionizing how teams come toget...
-
Hello Atlassian Community! We’re rolling out some improvements to offer a more functional view of the request types in your service project. These updates to the table in request types settings pro...
-
Hello Atlassian Community, We're excited to share a significant enhancement in Jira Service Management (JSM) that will streamline your data management across cloud sites. You can now effortlessly c...
-
Hello Atlassian Community 👋 We're thrilled to announce the launch of our Early Access Program for Third-Party Knowledge Sources in Jira Service Management. This new capability will allow you to co...
