Queries from AIOps in Jira Service Management webinar answered + bonus tips!

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Thank you for attending our webinar on ‘AIOps in Jira Service Management’. We were truly encouraged by the enthusiasm and feedback you shared with us. We received a multitude of insightful questions that we couldn't cover during the session. As promised, our experts have provided the answers below.

If you missed the webinar, you can access the recording here.

Can AI summaries and timelines be created from MS Teams or Google Chat conversations

Currently, AI incident summary and timeline features are exclusively available for Slack. However, we are actively working on launching this capability for Microsoft Teams in the near future. To stay updated on the status of this feature, you can upvote and follow the feature request for Teams as well as this feature request for Google Chat.

Does the AI summary and timeline feature utilize information from audio and video calls in communication tools?

No, at this moment, we only utilize text conversations from Slack for generating summaries and timelines. If you believe that including information from voice and video calls would enhance this feature, please submit a feature request  or ask your account representative to create one so that we can assess customer interest (please use the component - AIOps when creating your request).

How does it work with languages other than English? (In terms of AI creating timelines, summaries, etc.)

We have not conducted extensive testing of the AI features for non-English resources yet. However, we plan to initiate this testing in the near future. In the meantime, we encourage you to utilize the features and provide us with feedback. Your insights will be invaluable in helping us improve the system.

Loved the Webinar? Looking for tips to get maximum value from AIOps features in JSM?

We’ve got you covered! For tips on how to make the most of the new AIOps features in JSM, check out this page this page.