🎉 Your help center navigation is now customizable!

[#1]

Hello Atlassian Community!

I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center.

We have separated the Help Center navigation from the banner, paving the way for new and exciting features. This means you can now independently customize the background and text color of your navigation, separate from the banner.

Before

After

Steps to customize the navigation:

1. Go to the Help Center of your choice.

2. Select Customize, and then Customize look and feel from the navaigation.

3. Scroll down the side panel to find the new settings for customizing your navigation background and text color.

4. Choose your preferred background color and text color for the navigation.

5. Select Save changes.

Why customize your navigation now?

We are rolling out this change alongside several other improvements to Help Center customization capabilities. Once the rollout is complete, every Help Center will feature navigation that is distinct from the banner.

For users who have not customized their navigation background and text color by that time, the new default navigation background will be set to white and the navigation color will be set to black.

If you have adjusted your logos or banner text colors to align with your current Help Center banner background, we encourage you to review these settings and make any necessary updates.

We would love to hear your thoughts on this new functionality! Please share your questions, feedback, or suggestions in the comments below.

[Patrick van der Rijst]

First of all, I’m glad to see more customization options available. However, we were previously promised a fully HTML/CSS configurable Help Center during a past Team event. I even saw it mentioned again in one of the JSM-specific talks at the last Team event, but I haven’t been able to find any information on it anywhere.

[Susan Waldrip]

Hi @Raafi Mohammed , thanks for the update on this. Will this be available for all plans, or just Premium and Enterprise?

[Raafi Mohammed]

@Patrick van der Rijst Thank you for your comment. Just checking if you're across our December update regarding the Help Center's Home Page? 🧑🏻‍🎨 🎨 NEW capabilities to help you customize your Help Centers!

In addition to that, I have news! This week we're also launching an Early Access Program for wider customization across the Help Center: piloting the ability to create multiple customizable Landing pages inside the Help Center, which are powered by the rich text editor.

Please look out for the next community post, this week.

Also, if you'd like to share, I'd love to hear more about your specific customization needs on mraafi@atlassian.com

Thank you,
Raafi Mohammed
Senior Product Manager
Jira Service Management

[Patrick van der Rijst]

Hi @Raafi Mohammed 

See https://www.youtube.com/watch?v=kK631uNNez0 at around ~ 30 min. In one of the presentations of Shihab Hamid on last years Teams in Barcelona it was mentioned as well, but I'm unable to find that session online.

[Raafi Mohammed]

@Susan Waldrip Happy to share that this is 100% rolling out to all plans including Standard and Free too! 😃