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Ability to see if other agent "on the ticket"

Tim Shirazi
Tim Shirazi May 4, 2023

Hi !

Lately, we started to work with Jira service management and we got into a situation where 2 agents commented on the same ticket because they didn't see that someone is "on the ticket" or drafted in the comment.

 

any ideas on how to solve it? 

 

Tnx!

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Aron Gombas _Midori_
Aron Gombas _Midori_
Community Champion
May 4, 2023

There is a free Jira Cloud app developed by Atlassian which does exactly what you look for:

https://marketplace.atlassian.com/apps/1211596/whos-looking-for-jira-cloud?hosting=cloud&tab=overview

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