Access to customer portal

[Pritesh Gohil]

My customer is trying to access the customer portal but he is getting this page.   Where do I find this customer so that I can provide them the right permissions

[Dirk Ronsmans]

Hi @Pritesh Gohil ,

You can go to your project itself then Customers and the user will need to be added there.

A customer does not have special permissions that need to be set, if you add them as a customer they will have the permission they need. But they will need to be added to the project.

https://support.atlassian.com/jira-service-management-cloud/docs/add-a-customer-to-a-service-project/

https://support.atlassian.com/jira-service-management-cloud/docs/add-and-remove-customers/