All E-mail notifications coming from one technician

[Bobby Darian]

So my team has had an issue where all e-mail notifications are coming from one Technician even though they have nothing to do with the ticket. How would I go about changing this? It reads that the tech created the ticket where I would like for the ticket to be made by a "JIRA Admin" or some sort of account that is not one specific person? Does anyone have insight to this problem? Thank you in advanced! 

Attached is a picture of the issue blacked out is the technicians name I'd rather it read JIRA Admin or something of the sort.

[Jack Brickey · Accepted solution]

Hi @Bobby Darian , you mention "all" notifications. I want to be sure this is literally the case or not. If you were to add a comment to an issue does the notification show the other technician or yourself?

[Jack Brickey]

It may be thate there are Legacy Automation rules in place that run as the technician. Can you check project settings > automation > Legacy?

[Bobby Darian]

Most of the transitions are said to be made by that 1 technician even though they have nothing to do with the ticket, and we also receive e-mails that the technician closes tickets @ 11 PM or so even though they do not do that themselves, it seems automated.

[Jack Brickey]

I'm sure it is. Did you check the legacy Automation rules?

[Bobby Darian]

@Jack Brickey That worked thanks a ton! My fiance and I are fans of nightmare before christmas as well!

[Jack Brickey]

Cool! Please accept the answer so it helps others in future searches.