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Alphabetize by topic name in knowledge base categories.

James_Styles
Contributor
August 23, 2019

I have set up a knowledge base in my jira service desk project that shares wiki articles to my users.  I have created 4 categories and added many articles to each categories.  When my users click on the category from the customer portal (for instance, HR Wiki Articles), it displays all of the articles I have added to that category.  The problem is that they are not alphabetized by the topic name.  Is there a way to alphabetize by topic (file name)?

1 answer

0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 26, 2019

Hello James,

Currently, the articles are ordered by "Last updated" and it's not possible to reorder.
We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-8350
Please, click on vote and watch in order to hear about updates on the development cycle.

Regards,
Angélica

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