Some requests in our Jira Service Desk Cloud have the assignee faded/opaque.
It seems to only happen for requests created by e-mail handlers.
i can find nothing on why this is.
Any ideas?
Yes, we have this question too!
Wondered if it was from closing and re-opening a job but it doesn't seem to be this.
Any other ideas welcome...
Hi @Jeni Walters , could you try a test for me? Can you do the following:
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@Jack Brickey Thank you for following up and apologies that I've just seen this now.
I had a go of your test and it's still opaque.
In fact, now all of our icons are faded/opaque.
Very interesting! I wonder if something has changed.
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I suggest reaching out to Atlassian support.
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