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Automate custom field (checkbox) based on group membership

Dawn Lowery
Dawn Lowery July 27, 2021

Is there a way to get a custom field (ex VIP User) to be checked based on a person's group membership?  I have a group with 10 executives and I want a custom field to be checked automatically so that agents see whether a requestor is a VIP or not on requests.

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Brant Schroeder
Brant Schroeder
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August 5, 2021

@Dawn Lowery You could use an automation on issue creation to check the list of users and update the field if they are in the list.  

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