Is there a way to get a custom field (ex VIP User) to be checked based on a person's group membership? I have a group with 10 executives and I want a custom field to be checked automatically so that agents see whether a requestor is a VIP or not on requests.
@Dawn Lowery You could use an automation on issue creation to check the list of users and update the field if they are in the list.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.