Automated Email for comments

[Ciara Clemens]

I just want to know if it is possible for an automated email to be sent out once a comment has been left on an issue In a specific Column which has approvals.

I need the email to be sent to the person who needs to approve the issue

[Trudy Claspill]

Hello @Ciara Clemens 

Welcome to the Atlassian community.

With what type of project are you working?

Statuses are mapped to Columns. You can't automatically determine the column in which an issue is placed, but you can evaluate the Status to which it has been set.

Does it matter what the comment says or who the comment author is, or can it be any comment?

It is possible to create an Automation Rule that is triggered when a comment is added to an issue. In that rule you could also then check if the issue is in the Status that is associated to the column of interest. If it is, then the Automation Rule can also send an email.

[Ciara Clemens]

Hi Trudy,

I am working on a JIRA work management board.

Thank you for linking the below information. However i am still a little confused.

No, the comment doesn't matter.
Basically what i need is that once an issue is in a column, that requires approvals, everytime that issue has a new comment, the people who need to approve that issue receive an email.

So for example; i need to set up an automation which is triggered when a comment has been left on an issue in our 'legal column' which will then be sent to the representative from our legal team to notify them of any changes have been made to the issue. 

Could you please walk me through how to do this?

I hope that makes sense. Really appreciate your help with this! Thank you

[Trudy Claspill]

Hello Ciara,

You can find free training on how to create Automation Rule  at the Atlassian University. Here is a search to help you find the courses.

https://university.atlassian.com/student/catalog/list?search=jira+automation&difficulty%5B%5D=1&difficulty%5B%5D=2

You can also find videos on Youtube.

The basic structure of the rule would be (including links to the relevant documents):

Trigger: when a comment is added to an issue

Condition: check if the issue is in the Status 

Action:  send an email.

[Igor Medeiros - Modus Create]

Hi @Ciara Clemens

If you are open to using 3rd party apps to solve this, I'd like to invite you to check out our app:

Notification Assistant for Jira 

It allows you to build fully customizable templates, create your own notification rules, and have Ad hoc emails sent from Jira.

Feel free to reach out!