Automatically Link new issues with the same reporter

[Edgardo Ibarra]

Hey Atlassian Community!

Hope you're all doing well. I'm reaching out because I'm working on a case that's been a bit of a head-scratcher for me, and I could really use some guidance from the experts here.

I'm trying to set up an automation that automatically links issues with the same reporter. Here's what I'm aiming for:

1. Check for Existing Issues: When a new issue is created, I want the automation to look in the project to see if there's already an issue with the same reporter.

2. Match and Link: If there's a match in the reporter field, I'd like the automation to link the newly created issue to the oldest existing issue with the same reporter and status.

I've been tinkering with the automation rules, but it links the old ticket to the newer one and I need it to do the opposite. If anyone has experience with a similar scenario or has some tips on how I can achieve this, I'd greatly appreciate your insights.

Thanks a bunch! 🚀

https://community.atlassian.com/t5/Jira-Service-Management/Automatically-Link-tickets-with-the-same-reporter/qaq-p/1334224

[Jeroen Poismans]

Hi!

Seems like you are almost there! What I have doen is order the lookup issues on created date ascending. That way you know the oldest is the first element of you lookupIssues list. Then in the link action, you can use smartvalue {{lookupIssues.first}} to get to that issue!

This should work!