Automation: change issue status with time stamp

[Ramazan Keskin]

If an issue stay more than one day on completed, automatically move to closed. 
We wait from customer to move issues to closed. And if they do not we want to it with automation. 
Is there any solution?

[Kris Dewachter · Accepted solution]

Hi @Ramazan Keskin ,

Please have a look at this automation rule template : https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/1357359

Best regards,

Kris

[Ramazan Keskin]

Hi @Kris Dewachter ,

Thank you for your suggestion. This will solve my problem :).

[Marc - Devoteam · Accepted solution]

Hi @Ramazan Keskin 

Yes, you can create an automation rule that closes issues automatically.

See this example:

This rule runs every day at 7 AM and checks if the issue in status Resolved or Cancelled

Then it validates that the found issues are not updated in the last 14 days.

If this complies the issue will transition to the Closed status.

You can use this example and adjust it to your own requirements

[Ramazan Keskin]

Hi @Marc - Devoteam 

Thank you for your suggestion. This will solve my problem :).