Automation for Organizations: smart values and custom field auto fill

[Jarosław Kaczmarek]

Hi

In our Cloud instance, we are trying to somehow populate a custom field based on the requester's the organization/domain name.
I've read through this topic https://community.atlassian.com/t5/Jira-Service-Management/Smart-value-for-Organization/qaq-p/1395197 and the smart value 

{{issue.Organizations.first.name}}

works on the condition that the field "Organizations" is filled in. But we have banned this field since using it has unintended consequences (i.e. if it is filled in, it automatically shares the request with the said organization, regardless of global settings).

Is there a method or smart value that will either pull the organization's name or requester's domain and put it into the custom field? There is definitely a mechanism that recognized someone belonging to an organization without the organizations field being filled in ("reporter is in organization X" method).

[Mark Segall]

Hi @Jarosław Kaczmarek 

You could use something like this:

{{issue.reporter.email.substringAfter("@")}}