Automation: on related issue status change add comment

[Katja Huss]

In the legacy automation I have a rule with trigger "A linked issue is transitioned".

I do not find this in the new automation.

Using the trigger "issue transition" I have the problem, that the scope of the rule is just the Jira Service Management project. However the related issues are not in this project. I assume that this rule will not trigger then.

[Katja Huss · Accepted solution]

Background information: When the bug ticket is resolved then the service center worker (which are only 2 persons in my case) shall get informed. They write to the customer that the problem is solved.

[Katja Huss]

By writing this background information I found the solution myself. I create a rule for the other project and use there the "issue transition" trigger.

[Katja Huss]

Nope, still does not work.
The branch "For linked issues" considers only the one project

[Katja Huss]

Okay. I found the answer in this question https://community.atlassian.com/t5/Jira-Service-Management/Automation-Create-a-new-Global-rule-I-cannot-edit-The-Scope-of/qaq-p/1715648