Hi,
So we have the average time to resolved, this works out the time between open and resolved date. But what about the current open tickets? A team could have an average resolved time of 1.36 days but have tickets that have been open for months and the minute they close the average pushes up.
My question is, has anyone setup reporting to show the average running time of tickets? I have the AIO Power BI plugin and was thinking of a way of reporting on resolved date and if its blank add todays date and then show average. I could be way off.
